GENERAL TERMS AND CONDITIONS OF SALE (GTCS)
Municipal Tourist Office of Carcassonne – Public Industrial and Commercial Establishment (EPIC)
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SIRET number: 40347989200024
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APE code: 7911Z
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Atout France registration: IM011200002
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Intra-community VAT number: FR 6540347989200024
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APST member
These General Terms and Conditions of Sale (hereinafter referred to as the “GTCS”) govern all sales of goods and services carried out by the Municipal Tourist Office of Carcassonne, an EPIC registered under SIRET number 40347989200024, whose registered office is located at 28 rue de Verdun, Carcassonne (11890 CEDEX).
They apply without distinction to:
– sales made in the physical shop,
– sales made on the official website,
– ticket sales (guided tours, workshops, events, escape games, VR experiences, etc.),
– sales of Carca’Pass,
– sales of food and non-food products,
– services relating to the official escape game of the Municipal Tourist Office, developed in partnership with Hans Im Gluck,
– distance sales by telephone or any other channel implemented by the Office.
Any order implies full and unconditional acceptance of these GTCS, which prevail over any other document, except for mandatory statutory provisions.
ARTICLE 1 – PURPOSE
These GTCS aim to define the terms and conditions of sale, booking, delivery, collection, payment, cancellation, refund and, more generally, the reciprocal rights and obligations of the Municipal Tourist Office of Carcassonne and its customers, whether private individuals or professionals.
ARTICLE 2 – SCOPE OF APPLICATION
The GTCS apply to:
All products sold in the shop:
– Merchandise, publications, souvenirs, textiles, games, local products,
– Food products, in compliance with health and safety regulations.
All services:
– Guided tours, themed tours, workshops, conferences, VR experiences,
– Official escape game,
– Event and activity ticketing,
– Carca’Pass and other tourist passes,
– Mediation services and possible private bookings.
All orders placed:
– On site,
– Remotely (telephone, email),
– Via the official website of the Office.
No exemption from these conditions may be made without prior written agreement from the Management of the Tourist Office.
ARTICLE 3 – PRE-CONTRACTUAL INFORMATION
In accordance with Article L.221-5 of the French Consumer Code, the customer acknowledges having been informed prior to any purchase of:
– the essential characteristics of the product or service,
– the price including all taxes,
– payment terms,
– service performance conditions,
– any applicable restrictions (age, physical conditions, punctuality requirements, etc.),
– applicable cancellation conditions,
– exclusions from the right of withdrawal.
The Office reserves the right to update its information and prices at any time.
ARTICLE 4 – PRICES
Prices are expressed in euros (€) and include all taxes (VAT included).
The applicable prices are those in force at the time the order is placed.
The Municipal Tourist Office reserves the right to modify its prices at any time, while guaranteeing the application of the price indicated to the customer at the time of order validation.
ARTICLE 5 – ORDERS
An order is deemed firm and final:
– after full payment,
– after validation by the Office,
– and after express acceptance of these GTCS.
Any order placed online or in the shop implies irrevocable acceptance of the GTCS.
ARTICLE 6 – METHODS OF PAYMENT
The customer may pay using the following methods:
In the physical shop:
– Bank card (Visa, Mastercard),
– Cash,
– ANCV holiday vouchers (paper format),
– ANCV Connect,
– Cheque (if accepted by the establishment),
– Vouchers, gift cards or tourist passes accepted by the Office.
On the website:
– Bank card,
– ANCV Connect,
– Any other payment method added later and announced on the official website.
In the event of non-payment, partial payment or banking incident, the order is automatically cancelled.